FAQs

Our products were formulated by skin experts to cater to a variety of skin types, including sensitive, oily, dry, and combination skin. For consultations simply email: hello@lanabanana.co

Depending on the product and skin type, most users notice improvements within 4-6 weeks with regular use.

Many of our products are suitable for sensitive skin, but we recommend a patch test if you have concerns. To perform a patch test, simply apply a small amount to your inner forearm and wait 24 hours. If irritation occurs, avoid using the product on your face.

For questions about sensitive skin or allergens, contact us at hello@lanabanana.co.

Yes, all our products are cruelty-free, not tested on animals, and we firmly stand against animal abuse.

Our packaging supplier uses FSC-certified materials, supporting sustainable forest management. We also strive to cut back on packaging where possible and encourage you to send back empty Lana Banana bottles for recycling through our program. Simply email hello@lanabanana.co to enquire.

Yes, our products are safe for use during pregnancy. However, we still recommend consulting your healthcare provider before use if you are pregnant or nursing, as individual needs may vary.

Lana Banana is your one-stop shop for essential skincare needs, however our products are designed to complement other skincare routines. Always monitor for any sensitivity.

Lana Banana gladly offers exchanges or refunds for any product found defective or harmful to your skin. Return items (at your cost) to: Lana Banana, 13a Buller St, North Parramatta, NSW 2150. Delivery fees are non-refundable unless the item is faulty, incorrect, or damaged.

Most skincare products should be stored in a cool, dark place at a consistent temperature between 10°C and 25°C to maintain their effectiveness. Avoid direct sunlight and extreme temperatures.

We don’t offer sample sizes yet, but they’re in development and coming soon. In the meantime, you can request a tester at your local All Saint Skin or Le Petit Saint Clinic (subject to availability).

We offer email consultations to personalise your routine - Simply email hello@lanabanana.co to get started.

Alternatively we recommend booking a consult at your local Le Petit Saint or All Saint Skin Clinic for in-person guidance.